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FAQ page at The Woolworth Dallas, TX – providing answers to common questions about reservations, private event bookings, menu options, parking, dress code, and dining experience, ensuring guests have all the information they need for a seamless visit.

Policies

Privacy Policy
 

The Woolworth and Associates Privacy Policy

Effective Date: March 05, 2025

At The Woolworth and Associates, operated by Chef Time 1520 LLC, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our restaurant and events catering services, including through email, SMS, and other digital communication channels. By providing us with your information, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information from our guests:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Event Details: Information related to catering bookings, such as event dates, preferences, and special requests.

  • Communication Preferences: Your consent to receive marketing messages via email, SMS, or other digital means.

  • Transactional Data: Details about your reservations, orders, or payments.

  • Digital Interactions: Information collected through our website, online forms, or social media (e.g., IP address, browser type, or cookies).

2. How We Collect Your Information

We collect your personal data when you:

  • Make a reservation or place an order (online, in-person, or over the phone).

  • Book our catering services for an event.

  • Sign up for our newsletter, promotions, or loyalty program via an opt-in process.

  • Contact us via email, SMS, or social media.

  • Visit our website (www.thewoolworthdallas.com) or engage with our digital platforms.

3. How We Use Your Information

We use your personal data to:

  • Process reservations, orders, and catering requests.

  • Communicate with you about your bookings, updates, or special requests.

  • Send you messages via email, SMS, or other digital channels, only if you have explicitly opted in. These messages may include:

    • Promotional: Offers, discounts, or special events.

    • Informational: Updates about your reservation or catering booking.

    • Marketing Content: New menu items, seasonal promotions, or loyalty program details.

  • Improve our services by analyzing guest preferences and feedback.

  • Comply with legal obligations or resolve disputes.

4. Message Frequency and Data Rates

  • Frequency: If you opt in to receive messages, you may receive them on a weekly basis, though this may vary depending on promotions, events, or updates.

  • Data Rates: Message and data rates may apply, depending on your mobile carrier and plan.

5. Legal Basis for Processing Your Data

We process your personal information based on:

  • Consent: When you opt in to receive marketing communications.

  • Contract: To fulfill reservations, catering services, or other agreements with you.

  • Legitimate Interest: To enhance our services and communicate effectively with guests.

  • Legal Obligation: To comply with applicable laws and regulations.

6. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Third parties who assist with reservations, payment processing, or digital communication (e.g., email or SMS platforms), under strict confidentiality agreements.

  • Legal Authorities: When required by law or to protect our rights and safety.

  • Business Partners: For co-hosted events or promotions, only with your consent.

7. Your Communication Preferences

  • Opt-In: We will only send you marketing emails, SMS, or other digital messages if you explicitly opt in (e.g., by checking a box on our website, signing up for our newsletter, or agreeing during a booking).

  • Opt-Out: You may unsubscribe at any time by:

    • Clicking the "unsubscribe" link in emails.

    • Replying "STOP" to SMS messages.

    • Contacting us directly at events@hattenluke.com or 214-814-0588.

  • Help: For assistance, text "HELP" to any SMS message or contact us at the above details. We will promptly honor your request.

  • “no mobile opt-in data will be shared with third parties”

8. Do Not Sell My Personal Information

Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale of their personal information. The Woolworth and Associates, operated by Chef Time 1520 LLC, does not sell your personal data. However, if you wish to submit a "Do Not Sell My Personal Information" request or have questions about this right, please contact us at events@hattenluke.com, call 214-814-0588, or visit www.thewoolworthdallas.com.

9. Data Security

We use reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no digital transmission is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes. Specifically:

  • Contact details for marketing are kept until you unsubscribe.

  • Reservation, catering, or transactional data will be retained for 3 years for record-keeping purposes, unless otherwise required by law.

11. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • “no mobile opt-in data will be shared with third parties”

  • Access, correct, or delete your information.

  • Restrict or object to how we process your data.

  • Withdraw consent for marketing communications at any time.

  • Request a copy of your data in a portable format.
    To exercise these rights, please contact us at events@hattenluke.com or 214-814-0588.

12. Cookies and Tracking Technologies

Our website (www.thewoolworthdallas.com) may use cookies and similar technologies to enhance your experience, track usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

13. Third-Party Links

Our website or communications may include links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

14. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children without parental consent.

15. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will be posted on our website (www.thewoolworthdallas.com) with the effective date. If significant changes occur, we will notify you via email or SMS (if applicable).

16. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to us:

Thank you for trusting The Woolworth and Associates, operated by Chef Time 1520 LLC, with your information. We’re committed to keeping it safe and using it responsibly.

Terms and
Conditions
Policy

The Woolworth and Associates Terms and Conditions

Effective Date: March 05, 2025

Welcome to The Woolworth and Associates, operated by Chef Time 1520 LLC! These Terms and Conditions ("Terms") govern your use of our restaurant services, event catering services, and website (www.thewoolworthdallas.com), collectively referred to as the "Services." By engaging with our Services—whether dining with us, booking an event, or accessing our website—you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.

1. General Use of Services

  • Eligibility: Our Services are intended for individuals aged 18 or older. Minors may only use our Services under the supervision of a parent or legal guardian.

  • Accuracy: You agree to provide accurate, current, and complete information when making reservations, placing orders, or booking catering services.

  • Compliance: You agree to use our Services in compliance with all applicable laws and these Terms.

2. Reservations and Orders

  • Booking: Reservations for dining or catering services can be made online (via www.thewoolworthdallas.com), by phone (214-814-0588), or in person. Availability is subject to confirmation.

  • Cancellation: Cancellations must be made at least 24 hours in advance for dining reservations and 14 days for catering bookings to avoid potential fees. Specific cancellation policies will be communicated at the time of booking.

  • Modifications: We reserve the right to modify or cancel reservations or orders due to unforeseen circumstances (e.g., staffing issues, supply shortages). We will notify you as soon as possible if this occurs.

  • Payment: Full payment is due at the time of service unless otherwise agreed. For catering events, a deposit may be required, with the balance due per the agreed terms.

3. Catering Services

  • Event Details: You must provide complete and accurate details (e.g., guest count, menu preferences, event timing) when booking catering services. Changes may be subject to availability and additional fees.

  • Deposits and Fees: A non-refundable deposit (amount specified at booking) is required to secure catering services. Additional fees may apply for last-minute changes, overtime, or special requests.

  • Food Safety: We adhere to all food safety regulations. However, we are not liable for allergic reactions unless you notify us of specific dietary restrictions in advance.

4. Messaging Services

  • Message Types: By opting in to our messaging services (e.g., SMS or email), you may receive:

    • Promotional: Offers, discounts, or special events.

    • Informational: Updates about your reservation or catering booking.

    • Marketing Content: New menu items, seasonal promotions, or loyalty program details.

  • Message Frequency: If you opt in, you may receive messages on a weekly basis, though frequency may vary based on promotions or updates.

  • Data Rates: Message and data rates may apply, depending on your mobile carrier and plan.

  • Opt-Out Instructions: To stop receiving messages, text "STOP" to any SMS message or click the "unsubscribe" link in emails. For assistance, text "HELP" or contact us at events@hattenluke.com or 214-814-0588.

5. Pricing and Payment

  • Prices: All prices for dining, catering, and other services are listed in U.S. dollars and subject to change without notice. Taxes, service fees, or gratuities may apply and will be disclosed at the time of purchase.

  • Payment Methods: We accept cash, major credit/debit cards, and other methods as specified. Payment disputes must be raised within 30 days of the transaction.

  • Refunds: Refunds are issued at our discretion, typically only for cancellations within the specified timeframes or service failures on our part.

6. Intellectual Property

  • Ownership: All content on our website (www.thewoolworthdallas.com), including text, images, logos, and menus, is the property of The Woolworth and Associates, operated by Chef Time 1520 LLC, or its licensors and is protected by copyright and trademark laws.

  • Use: You may not reproduce, distribute, or use our content for commercial purposes without prior written permission.

7. User Conduct

You agree not to:

  • Use our Services for any unlawful or unauthorized purpose.

  • Harass, threaten, or disrupt our staff, guests, or operations.

  • Submit false information or impersonate another person.

  • Attempt to interfere with or damage our website or digital systems.

8. Limitation of Liability

  • Service Risks: We strive to provide excellent service, but your use of our Services is at your own risk. We are not liable for indirect, incidental, or consequential damages (e.g., lost profits, emotional distress) arising from your use of our Services.

  • Food and Allergies: While we take care to accommodate dietary needs, we cannot guarantee an allergen-free environment. Notify us of allergies in advance.

  • Force Majeure: We are not liable for delays or failures in service due to events beyond our control (e.g., natural disasters, power outages).

9. Termination

  • We reserve the right to refuse service, cancel reservations, or terminate your access to our Services at our discretion, including for violations of these Terms or disruptive behavior.

10. Third-Party Services

  • Our website or Services may link to third-party platforms (e.g., payment processors, reservation systems). We are not responsible for their availability, content, or practices.

11. Dispute Resolution

  • Governing Law: These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

  • Resolution: Any disputes arising from these Terms or our Services will be resolved through good-faith negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of courts in Dallas County, Texas.

12. Changes to These Terms

  • We may update these Terms from time to time. The latest version will be posted on www.thewoolworthdallas.com with the effective date. Continued use of our Services after changes constitutes your acceptance of the updated Terms.

13. Contact Us

For questions, concerns, or to report violations of these Terms, please contact us:

Thank you for choosing The Woolworth and Associates, operated by Chef Time 1520 LLC. We look forward to serving you!

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